Pennine Helicopters, Terms and Conditions

All tickets need to be booked in for a flight date scheduled to take place within 12 MONTHS of the start date shown on the ticket.
If your flight date is cancelled due to the weather / unforeseen circumstances outside our control, please contact our office to re-schedule. The validity of the ticket is extended for a further 12 months following the cancelled flight date, but will become void if not booked in for another flight date scheduled to take place before this additional 12 month period elapses. Refunds are not made due to cancellations.
Unless otherwise specified each ticket entitles one person (of maximum weight 18 stone) to a flight from one of our operational venues, either of the length specified or as a credit towards a longer flight. This ticket is transferable.
A passenger cancelling a seat within 72 hours of the flight, not turning up for a flight or arriving late, will invalidate the ticket, as seats cannot be re-allocated at this late stage.
Following cancellation by the customer a refund less 25% may be issued, at the discretion of the company, on receipt of the unused ticket.
All flights are weather dependent. To save yourself an unnecessary journey PLEASE TELEPHONE OUR CHECKLINE (01457 820152) AFTER 9.30AM ON THE DAY OF THE FLIGHT, to listen to a recorded message stating whether the flights are able to take place. PLEASE DO NOT RING THE PUB / VENUE.
PLEASE ARRIVE A MINIMUM OF 15 MINUTES BEFORE THE FLIGHT TIME to check in at the mobile booking office, when you will be asked your weight and postcode.
For a current list of dates and venues, please forward a S.A.E. or visit the Dates & Venues section on the site.
All flights taken are subject to our Terms and Conditions of Business. Copy available upon request. Also subject to, as appropriate, EU Council Regulations 889 / 2002, which details our insurance liability. Any dissatisfaction with these terms must be brought to our attention within 14 days of purchase.